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IMPORTANT INFORMATION PLEASE READ
In order to insure you receive a proper credit on returns /exchanges the following applies to all.
1) YOU MUST CALL DEROBERTS GIFTS FOR AN AUTHORIZATION NUMBER
WITHIN THIRTY (30) DAYS OF SHIP DATE.
2) RETURN CODE MUST APPEAR ON THE OUTSIDE AND ON THE INSIDE OF
THE PACKAGE ALONG WITH YOUR NAME AND ADDRESS.
WITHOUT
PROPER AUTHORIZATION AND INFORMATION YOUR REFUND COULD
TAKE UP TO EIGHT (8) WEEKS.
3) RETURN MERCHANDISE MUST BE UNUSED AND IN ITS ORIGINAL
PACKAGING.
4) RETURN ITEMS MUST BE SENT BACK INSURED. WHETHER POSTAL, UPS
OR FEDEX
5) RETURNS MUST BE SENT BACK WITHIN 10 DAYS OF RECEIVING THE
AUTHORIZATION NUMBER OR A 25% RESTOCKING FEE WILL APPLY.
NO RETURNS AFTER 30 DAYS
6) IF YOU RECEIVE THE WRONG MERCHANDISE CONTACT US AND WE
WILL SHIP THE CORRECT ITEM IMMEDIATELY. NO ADDED SHIPPING
COSTS TO YOU
DAMAGED MERCHANDISE
7) EVERYTHING IS SHIPPED INSURED. IF YOU RECEIVE DAMAGED
MERCHANDISE CONTACT US IMMEDIATELY FOR PROCEDURES.
SHIPPING AND HANDLING ARE NON-REFUNDABLE UNLESS OTHERWISE AUTHORIZED.
NO RETURNS ON ITEMS OVER THIRTY (30) DAYS.
NO EXCEPTIONS.
PRIVACY POLICY
WE WILL NEVER GIVE OR SELL ANY OF YOUR INFORMATION TO ANYONE FOR ANY REASON
CATALOG
AT THIS TIME WE DO NOT HAVE A PRINTED CATALOG. IF ANY ADDITIONAL INFORMATION IS REQUIRED PLEASE CALL US AT 815-626-6650
DeRoberts